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Warranty Information

The following Warranty details have been provided by Fantasia (the manufacturer)

Warranty for the fan does not cover damage to the fan if it is moved from one dwelling to another during the warranty period. The warranty is completely void if the product is sold as second hand goods.

Ceiling Fan Warranty

You must have the original purchase receipt or bill of sale to make a warranty claim. No claim will be accepted unless proof of date of purchase is available at the time of making the warranty claim.

Ceiling Fan Warranty Period

The ceiling fan itself, excluding accessories such as the Remote Control Transmitter and Receiver, is covered by an initial 1 year in-home warranty. During this period, Fantasia Distribution Ltd will, at its discretion, repair or replace defective product. Labour and product delivery costs are borne by Fantasia Distribution Ltd during this 1 year period. Fantasia Distribution Ltd must authorise repairs and the costs associated. No costs will be refunded unless Fantasia Distribution Ltd have agreed to them in writing in advance of any work taking place. The cost of obtaining or using special access equipment (scissor lifts, scaffolding etc.) is specifically excluded, and it is the responsibility of the owner to provide such equipment and have it safely installed and operated.

Following the 1 year in-home warranty period, Fantasia Distribution Ltd offers a repair or replacement warranty on the motor assembly only, for an additional 14 years. During this 14 year period, the owner is responsible for any labour costs incurred in removing and re-installing the fan, and for transport costs to Fantasia Distribution Ltd's repair centre. Return freight to the customer will be paid by Fantasia Distribution Ltd.

Remote Control Warranty Period

Fantasia Distribution Ltd's Remote Control Receivers and Transmitters (Handsets) are covered by a 1 year in-home warranty under the same conditions as described above for fans. An additional 1 year repair or replacement warranty option is offered for Remote Control Transmitters or Receivers.

Balance of Warranty on Repaired or Replaced Products

Any replaced or repaired product is covered only by the balance of the warranty remaining on the original article.

Transfer of Warranty

If the dwelling where the fan or remote control is installed changes hands, the balance of the warranty passes to the new owner, providing the original bill of sale for the product is retained by the new owner.

The following is NOT covered by warranty

  • Any damage incurred after delivery to the owner that is not caused by a fault in the products, materials or workmanship; damage from lightning or power surges; incorrect installation; damage due to incorrect installation; water damage of any kind; installation or use outdoors; damage arising from connection to or use with alternative power systems (e.g. inverters, solar, etc.).
  • Ceiling fans not installed by a licensed electrician.
  • Repair of a ceiling fan used incorrectly, accidentally damaged, modified in any way or not serviced in accordance with the maintenance instructions.
  • Traveling costs incurred by Fantasia Distribution Ltd's personnel or service agents over 25km from a Fantasia Distribution Ltd authorised service depot and/or the cost of transporting and insuring the ceiling fan between the nearest Fantasia Distribution Ltd agents' service depot and its normal location. These costs must be met by the purchaser.
  • Claims for damage to furniture, carpet, walls, ceilings, foundations or any other consequential loss either directly or indirectly resulting from a faulty ceiling fan, subject to any statutory provisions to the contrary.
  • Blade Ceiling Fans not purchased and installed in Mainland UK.

A service call fee will be charged where; there is no fault found with the ceiling fan or; the defective operation of the ceiling fan is due to failure of electricity or; the installation is not in accordance with Fantasia Distribution Ltd instructions and/or applicable local regulations or; the defects have been caused by incorrect application or abuse of the ceiling fan or; the damage has been caused by unauthorised persons attempting to repair the fan.